Job Description
Apex Tech Solutions is currently seeking a dedicated Weekend Technical Support Specialist to join our growing team in Tucson, Arizona. We are looking for individuals who thrive in a fast-paced environment and are ready to start immediately. If you have a passion for technology and helping others, this is the perfect opportunity for you.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Weekend-only schedule (Saturday & Sunday).
- Immediate start available for qualified candidates.
- Opportunity for growth within the tech sector.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Log and track all technical support tickets in our CRM system accurately.
- Educate users on best practices for device security and maintenance.
- Collaborate with the team to maintain high service standards during peak weekend hours.
- Escalate unresolved complex issues to senior technical staff promptly.
Qualifications
- High school diploma or GED is required.
- Previous experience in a help desk or customer support role is preferred.
- Strong knowledge of Microsoft Windows and Office Suite.
- Must be available to work every Saturday and Sunday.
- Excellent verbal and written communication skills.
- Ability to troubleshoot technical problems with patience and professionalism.