Job Description
Are you looking for a rewarding weekend job in New York City? Apex Digital Solutions is currently seeking a dedicated Part-Time Technical Support Specialist to join our growing team. We offer flexible evening and weekend shifts, allowing you to maintain a healthy work-life balance while building a career in the tech industry.
As a key member of our support team, you will be the first point of contact for our clients, ensuring seamless technical assistance and exceptional customer satisfaction. If you thrive in a dynamic environment and want to be part of a company that values innovation and employee growth, we want to hear from you.
Why Join Us?
- Flexible Schedule: Focus on your weekends or evenings with our reliable shift structure.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within a leading tech firm.
Responsibilities
- Provide high-quality technical support via phone, email, and live chat to clients during evening and weekend shifts.
- Diagnose and resolve technical hardware and software issues efficiently.
- Document all customer interactions and resolutions in the CRM system accurately.
- Collaborate with the full-time support team to escalate complex issues and share best practices.
- Maintain a professional demeanor and product knowledge to ensure a premium customer experience.
- Assist in training new part-time staff members on company protocols.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Previous experience in customer service or technical support is preferred but not mandatory.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Reliable transportation to our New York office.
- Ability to work weekends and evenings as required.