Job Description
We are urgently hiring a dedicated Part-Time Tech Support Specialist to join our dynamic team in San Antonio, TX. If you thrive in a fast-paced environment and are looking for flexible weekend and evening shifts, this is the perfect opportunity for you.
As a key member of our support team, you will be the first line of defense for our clients, ensuring seamless technical operations and top-tier customer satisfaction.
Responsibilities
- Provide expert technical support to customers via phone, chat, and email.
- Diagnose and troubleshoot hardware and software issues on a variety of devices.
- Manage and prioritize incoming support tickets during peak weekend and evening hours.
- Document all interactions and resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex issues.
- Ensure compliance with all company security and privacy protocols.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1+ years of experience in technical support or customer service.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Ability to work flexible shifts, including nights and weekends.
- Excellent verbal and written communication skills.
- Proven ability to solve problems calmly and efficiently.