Job Description
We are seeking a dedicated Night Shift Technical Support Specialist to join our growing team in Baltimore, California. If you thrive in a quiet environment and have a passion for problem-solving, this is the perfect opportunity for you.
In this role, you will be the first point of contact for our clients during evening hours, ensuring seamless technical operations. We offer a flexible schedule and a competitive pay rate.
Responsibilities
- Resolve technical issues via phone, email, and remote desktop tools.
- Log and track all support tickets in the CRM system.
- Provide clear, step-by-step guidance to users regarding software and hardware.
- Monitor system performance and alert the team to any anomalies.
- Maintain accurate documentation of all technical procedures.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Previous experience in technical support or customer service is required.
- Ability to work independently during the night shift (11:00 PM - 7:00 AM).
- Strong troubleshooting skills and knowledge of Windows/Mac OS.
- Excellent written and verbal communication skills.