Job Description
We are seeking a Weekend Technical Support Specialist to join our elite support team in Denver, CO. If you thrive in a fast-paced environment and have a passion for resolving complex technical issues, we want to hear from you.
As a key player in our weekend operations, you will be the first point of contact for our enterprise clients, ensuring seamless uptime and customer satisfaction. This is a high-impact role that offers excellent flexibility and competitive pay.
Responsibilities
- Provide expert-level technical troubleshooting for hardware, software, and network issues via phone and remote desktop.
- Manage and resolve incoming support tickets with a focus on speed and accuracy.
- Document all interactions and resolutions within our CRM system to ensure a knowledge base of solutions.
- Collaborate with the on-site team during the week to ensure continuity of support.
- Escalate complex issues to senior engineers when necessary.
- Maintain a positive, professional demeanor when dealing with high-volume customer inquiries.
Qualifications
- Minimum of 1 year of experience in IT support, help desk, or customer service.
- Proficiency in Windows, macOS, and troubleshooting common network connectivity issues.
- Strong verbal and written communication skills.
- Must be available to work Saturdays and Sundays (40 hours bi-weekly).
- Ability to work independently and solve problems without direct supervision.
- High school diploma or equivalent; Associate degree in IT or related field preferred.