Job Description
Are you looking for a flexible schedule that fits your lifestyle?
Apex Support Solutions is seeking a dedicated Weekend Part-Time Customer Service Representative to join our growing team in Jacksonville, FL. Whether you are a student, a parent, or simply looking for a better work-life balance, this role offers the perfect opportunity to work 12-15 hours a week without sacrificing your weekends.
We pride ourselves on a modern, remote-first culture that values efficiency and employee well-being. You will be the face of our brand, ensuring our clients receive top-tier support during their peak hours.
Responsibilities
- Respond to customer inquiries via email, chat, and phone during evening and weekend shifts.
- Resolve technical issues and product questions with empathy and professionalism.
- Maintain accurate records of all customer interactions in our CRM software.
- Collaborate with the support team to improve processes and documentation.
- Identify trends in customer feedback to suggest product improvements.
Qualifications
- High school diploma or equivalent required.
- Must have reliable high-speed internet and a quiet workspace.
- Basic computer literacy and typing speed of 40+ WPM.
- Experience in customer service or remote work is a plus.
- Strong communication and problem-solving skills.
- Ability to work independently and manage time effectively.