Job Description
Join our dynamic team at Global Solutions Inc. as an Evening Customer Service Representative! We're urgently hiring enthusiastic individuals to deliver exceptional support during our peak evening hours. This role offers flexible scheduling and the opportunity to grow with a leading Dallas-based company. If you're passionate about helping others and thrive in fast-paced environments, apply now!
Responsibilities
- Handle inbound customer inquiries via phone and email during evening shifts (3 PM - 11 PM)
- Resolve technical issues and process orders with precision
- Update customer records in CRM systems accurately
- Collaborate with support teams to escalate complex issues
- Maintain high customer satisfaction scores through positive interactions
- Adhere to company protocols and security guidelines
Qualifications
- High school diploma or equivalent
- 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with CRM software
- Flexible evening and weekend availability required
- Must pass background check