Job Description
Join our dynamic team at CityScape Retail Solutions as an Evening Customer Service Representative! We're urgently hiring passionate individuals to deliver exceptional service during our peak evening hours. This flexible part-time role offers competitive pay and the opportunity to grow with a forward-thinking company. If you thrive in fast-paced environments and excel at problem-solving, apply now to become part of our Los Angeles community!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately and efficiently using our POS system
- Resolve customer complaints and escalate complex issues to supervisors
- Assist with inventory management and store merchandising tasks
- Maintain clean and organized store appearance during evening shifts
- Collaborate with team members to ensure seamless operations
- Adhere to all company policies and safety protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or retail experience
- Strong communication and interpersonal skills
- Ability to work evenings (4 PM - 11 PM) weekends and holidays
- Proficient with basic computer applications and POS systems
- Excellent problem-solving and conflict resolution abilities
- Reliable transportation and punctuality
- Positive attitude with a customer-first mindset