Job Description
Join our dynamic team as an Evening Customer Service Specialist and make a difference in Oakland's vibrant community! We're urgently seeking passionate individuals to deliver exceptional support during evening hours. This flexible role offers competitive compensation and the opportunity to work with a mission-driven organization dedicated to improving local services.
As a key member of our support team, you'll handle inquiries, resolve issues, and ensure client satisfaction during peak evening operations. Perfect for students, parents, or anyone seeking a meaningful part-time schedule with growth potential. Training provided – no prior experience required!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (4 PM - 10 PM)
- Resolve service issues efficiently while maintaining a positive, professional demeanor
- Document interactions accurately in our CRM system for continuity of service
- Collaborate with daytime teams to ensure seamless customer experience
- Identify opportunities for service improvements and suggest solutions
- Uphold company standards for confidentiality and data security
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong communication skills with clear, empathetic verbal abilities
- Ability to multitask in a fast-paced environment
- Reliable transportation to our Oakland facility
- Basic computer proficiency with willingness to learn new systems
- Flexible availability including weekends as needed
- Positive attitude and commitment to customer satisfaction