Job Description
Join our dynamic team as an Evening Customer Service Specialist at Peak City Connect! We're urgently hiring motivated individuals to deliver exceptional client experiences during our peak evening hours (4 PM - 10 PM). This is your chance to make an immediate impact in Colorado Springs' growing tech support sector while enjoying flexible scheduling and competitive compensation. No weekends required!
Responsibilities
- Respond to customer inquiries via phone, chat, and email during evening hours
- Troubleshoot technical issues for residential and small business clients
- Process service tickets with 95% accuracy and SLA compliance
- Document interactions in CRM system while maintaining client confidentiality
- Collaborate with day team for seamless service continuity
- Upsell premium services during client interactions
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Basic technical troubleshooting knowledge (networking/software)
- Availability for 4 PM - 10 PM shifts (20-30 hrs/week)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environment
- Proficiency with CRM and ticketing systems
- Valid Colorado driver's license (for occasional field visits)