Job Description
Are you seeking a job that works around your schedule?
Apex Customer Solutions is expanding our team in Virginia Beach and is looking for motivated individuals to join our elite support staff. We specialize in providing flexible work arrangements, specifically designed for those who need evening and weekend availability.
As a part-time team member, you will play a crucial role in maintaining our high standards of customer satisfaction. This is an excellent opportunity to earn a competitive hourly wage without the commitment of a full-time schedule.
Responsibilities
- Deliver Exceptional Service: Interact with customers via phone, email, and live chat to resolve inquiries and provide product information.
- Manage Complex Issues: Troubleshoot technical or service-related problems with patience and accuracy.
- Adhere to Shift Schedule: Maintain reliability and punctuality during your assigned evening and weekend shifts.
- Update Records: Accurately document customer interactions and account details in our internal CRM system.
- Collaborate with Team: Communicate effectively with supervisors and peers to ensure seamless operations.
- Process Transactions: Handle returns, exchanges, and orders efficiently as required by the role.
Qualifications
- High School Diploma: Minimum educational requirement; GED accepted.
- Reliable Internet: High-speed internet connection and a quiet home office space are required.
- Flexible Availability: Must be available to work evenings (4:00 PM - 10:00 PM) and weekends (Saturday & Sunday).
- Communication Skills: Strong verbal and written communication skills with a professional tone.
- Tech-Savvy: Proficiency with computers and navigating multiple software applications.
- Problem Solver: Ability to think on your feet and de-escalate difficult situations.