Job Description
We are seeking a dynamic Weekend Customer Support Specialist to join our growing team in Colorado Springs. This is an immediate hire opportunity for individuals looking for a flexible schedule without sacrificing their week-day commitments.
Role Overview:
In this role, you will be the first point of contact for our clients, resolving technical queries and ensuring seamless service delivery during our peak weekend hours. You will work closely with our core team to maintain high standards of customer satisfaction.
Responsibilities
- Provide technical troubleshooting and support for hardware and software issues.
- Answer inbound support tickets and phone calls with a focus on efficiency and empathy.
- Log all interactions and resolutions into the CRM system accurately.
- Escalate complex issues to the senior support team when necessary.
- Assist in training new part-time staff members on weekend shifts.
- Maintain a clean and organized workspace and equipment.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or IT support is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication abilities.
- Must be available to work weekends (Saturday & Sunday) immediately.