Job Description
Are you a dedicated problem solver looking for a schedule that fits your lifestyle? Apex Solutions Inc. is currently hiring a Remote Evening & Weekend Customer Support Specialist based in Raleigh, NC. We are looking for a proactive individual who thrives in a remote environment and can provide top-tier technical assistance during high-demand non-standard hours.
Our team culture is built on flexibility, collaboration, and excellence. We offer competitive pay and the opportunity to work from the comfort of your home while supporting a diverse range of enterprise clients.
Responsibilities
- Handle Inquiries: Assist customers via email and live chat regarding technical issues and product troubleshooting during evening and weekend shifts.
- Shift Management: Adhere strictly to evening (4:00 PM - 12:00 AM EST) and weekend schedules to ensure 24/7 coverage.
- Documentation: Accurately document all support tickets and resolutions in our CRM system for audit trails.
- Problem Solving: Diagnose complex technical issues and provide clear, step-by-step solutions to end-users.
- Team Collaboration: Communicate effectively with the day-shift team to transfer critical information and handovers.
Qualifications
- Experience: Previous experience in customer support or technical assistance is preferred.
- Schedule: Must be available to work evenings and weekends consistently.
- Communication: Excellent written and verbal communication skills with a focus on empathy and professionalism.
- Technical Skills: Basic proficiency with computers, browsers, and operating systems.
- Self-Motivated: Ability to work independently in a remote setting with minimal supervision.