Job Description
Are you a night owl looking for a role that fits your schedule? OmniStream Solutions is seeking dedicated individuals to join our dynamic technical support team on the night shift. We offer a flexible environment that welcomes students and professionals alike who are looking to balance their studies or personal life with a rewarding career.
As a Night Shift Associate, you will be the first point of contact for our clients, providing top-tier technical assistance and ensuring smooth daily operations. We pride ourselves on a modern, inclusive workplace culture that values your contributions.
Why Join Us?
- Student Friendly: Flexible scheduling to accommodate class times.
- Competitive Pay: Earn $18-$24/hour depending on experience.
- No Late Nights: Finish your shift with the sun coming up.
- Modern Tech: Work with cutting-edge tools and CRM systems.
Don't miss this opportunity to kickstart your career in customer service and technology. Apply today and become part of the OmniStream team!
Responsibilities
- Monitor and respond to incoming technical support tickets and inquiries via chat, email, and phone.
- Troubleshoot hardware and software issues for clients with patience and technical accuracy.
- Document all customer interactions and technical resolutions in the CRM system.
- Collaborate with the day-shift team to ensure seamless knowledge transfer.
- Maintain a high level of professionalism and empathy during high-volume periods.
- Escalate complex technical issues to senior engineers when necessary.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Must be available to work 10:00 PM - 6:00 AM.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent written and verbal communication skills.
- Basic computer literacy and typing proficiency.
- Willingness to learn new software and technical procedures quickly.