Job Description
Are you a proactive problem solver looking for a flexible schedule? Apex Digital Systems is seeking a dedicated Part-Time Customer Support Specialist to join our dynamic team in San Diego. This is an immediate hire opportunity for candidates who thrive in a fast-paced environment and are available for evening and weekend shifts. We pride ourselves on delivering top-tier service and are looking for individuals who can represent our brand with professionalism and empathy.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly rate with performance-based bonuses.
- Flexible schedule designed to work around your life.
- Comprehensive training and ongoing professional development.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to customers via phone, email, and live chat.
- Manage and resolve incoming service tickets in our CRM system with a focus on speed and accuracy.
- Document detailed case notes for every customer interaction to ensure continuity.
- Collaborate with the engineering and product teams to identify and report software bugs.
- Maintain a deep understanding of our products to answer complex queries efficiently.
- Escalate unresolved issues to senior management while keeping the customer informed.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field is a plus.
- Minimum of 1 year of experience in customer support, technical support, or a related field.
- Must be available to work evening shifts (4:00 PM – 12:00 AM) and weekends.
- Strong written and verbal communication skills with a patient, customer-centric attitude.
- Familiarity with ticketing systems (e.g., Zendesk, Salesforce, Freshdesk).
- Proficient in using Microsoft Office Suite and troubleshooting basic IT issues.