Job Description
We are seeking motivated individuals to join our team in Oklahoma City! If you are looking for an evening part-time job with a flexible schedule and an immediate hire opportunity, this is the perfect role for you. We offer a competitive wage, a supportive work environment, and the chance to grow your career with a leading industry provider.
As an Evening Associate, you will be the face of our company during the critical evening shift, ensuring our clients receive the highest level of service and support.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on resolution.
- Provide accurate information regarding products, services, and account details.
- Manage customer complaints professionally and de-escalate tense situations.
- Enter and update customer data into our CRM system with 100% accuracy.
- Collaborate with the morning support team to ensure continuity of service.
- Meet daily and weekly performance metrics and KPIs.
- Maintain a professional and welcoming demeanor at all times.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience is a plus but not mandatory.
- Must be available to work evenings, specifically 4:00 PM to 9:00 PM, Monday through Friday.
- Strong typing skills and computer proficiency (Microsoft Office Suite).
- Excellent verbal communication and active listening skills.
- Ability to work independently in a fast-paced environment.