Job Description
Join our dynamic team immediately! Seattle Retail Solutions is seeking urgent part-time Customer Service Specialists to support our growing client base. This is a high-impact role offering flexible hours and competitive pay in the heart of Seattle's bustling retail district. Ideal for students or professionals seeking supplemental income with rapid onboarding.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional efficiency
- Resolve billing and product issues using CRM systems while maintaining SLA compliance
- Collaborate with cross-functional teams to escalate complex cases seamlessly
- Document all interactions in Salesforce with precision and attention to detail
- Contribute to process improvement initiatives during weekly team huddles
- Support seasonal peak demand periods with adaptable scheduling
Qualifications
- Minimum 6 months customer service experience in fast-paced environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills with conflict resolution expertise
- Ability to multitask across 3+ digital channels simultaneously
- Availability for evening/weekend shifts (15-25 hours/week)
- High school diploma or equivalent; associate's degree preferred
- Valid Washington State ID and reliable transportation