Job Description
Join our vibrant team at CityLife Services as an Evening Part-Time Customer Service Specialist. We're seeking dynamic individuals to deliver exceptional support during our busiest evening hours (5 PM - 10 PM). Perfect for students, parents, or professionals seeking flexible work-life balance. Enjoy competitive pay, comprehensive training, and a supportive team environment in the heart of London.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Process transactions and resolve billing discrepancies
- Update customer records and maintain accurate databases
- Collaborate with day-team to ensure seamless service continuity
- Identify upsell opportunities for premium services
- Document interactions in CRM systems with precision
- Adhere to GDPR compliance and data security protocols
Qualifications
- Previous customer service experience preferred
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office and CRM systems
- Strong problem-solving abilities under pressure
- Availability for 20-25 hours weekly (evenings/weekends)
- UK work authorization and right to work in GB
- High school diploma or equivalent required