Job Description
Are you looking for a rewarding career with flexible hours that fit your lifestyle? PrimeTech Solutions is currently hiring dedicated professionals for our evening support team in San Jose, CA. Join us in delivering exceptional service to our clients during the crucial post-business hours.
We offer a competitive salary, comprehensive benefits, and a collaborative work environment that prioritizes work-life balance.
Responsibilities
- Manage incoming customer inquiries via phone and email during evening shifts.
- Resolve complex technical and billing issues with empathy and accuracy.
- Document all customer interactions and feedback in our CRM system.
- Collaborate with the day-shift team to ensure seamless operational continuity.
- Meet daily and weekly performance metrics and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Ability to work flexible evening schedules, including weekends and holidays.
- Proficiency with basic computer applications and office software.
- Strong problem-solving abilities and a customer-centric attitude.