Job Description
Join our dynamic team immediately! Atlanta Connect Solutions is urgently hiring part-time Customer Service Specialists to support our growing client base. This flexible role offers competitive pay, remote work options, and immediate start dates. Help us deliver exceptional service while building your career in Atlanta's thriving business district.
Why Join Us?
• Competitive hourly compensation
• Flexible scheduling (20-30 hrs/week)
• Comprehensive paid training
• Opportunity for advancement
• Collaborative team environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM systems and internal resources
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce/Zendesk a plus)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and empathy
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet workspace
- Available for evening/weekend shifts as needed