Job Description
Join MetroConnect Solutions' dynamic team as an Urgently Hired Part-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to our Baltimore community. This role offers flexible scheduling and immediate start dates, perfect for students or professionals seeking supplemental income. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions directly impact client satisfaction.
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions and update CRM systems accurately
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and data security protocols
- Identify upselling opportunities for premium services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Flexibility to work evenings/weekends as needed
- Positive attitude with problem-solving mindset