Job Description
Join our dynamic team at Omaha Solutions Group! We're urgently hiring part-time Customer Service Representatives to deliver exceptional client experiences. This flexible role offers competitive pay, growth opportunities, and a supportive work environment in Omaha's vibrant downtown. Perfect for students, career changers, or those seeking supplemental income. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience required
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work evenings/weekends (20-30 hours/week)
- Strong attention to detail and multitasking ability
- Positive attitude and team-oriented mindset