Job Description
We are urgently hiring dedicated professionals for our Evening Support Team in London. If you are looking for a flexible part-time role that fits around your schedule, this is the perfect opportunity for you. Join a fast-paced environment where your customer service skills will make a real impact.
Why Join Us?
- Flexible Hours: Work in the evenings (e.g., 4:00 PM - 10:00 PM) with weekends off.
- Immediate Start: Onboarding begins within 48 hours of acceptance.
- Competitive Pay: Generous hourly rate with performance bonuses.
- Modern Environment: Work from our state-of-the-art London office.
Don't miss this chance to advance your career while enjoying a healthy work-life balance. Apply today to secure your position!
Responsibilities
- Provide exceptional technical and customer support to clients via phone, email, and live chat during evening shifts.
- Resolve complex inquiries efficiently while adhering to company service level agreements.
- Document all customer interactions and issues in the CRM system accurately.
- Collaborate with the day-shift team to ensure seamless issue resolution.
- Identify trends in customer feedback and suggest process improvements.
- Maintain a professional and positive demeanor in all customer communications.
Qualifications
- Previous experience in customer service or technical support is highly preferred.
- Strong verbal and written communication skills in English.
- Basic computer literacy and ability to learn internal software quickly.
- Ability to work independently in a remote or office setting during evening hours.
- High school diploma or equivalent qualification.
- Reliable internet connection is required if working remotely.