Job Description
We are currently seeking a dedicated Customer Service Representative to join our growing team in Nashville, TN. In this role, you will be the first point of contact for our valued clients during our peak evening hours, ensuring a seamless and positive experience.
Our company culture is built on collaboration, respect, and professional growth. We are looking for individuals who are eager to learn and ready to make a difference in their community. If you are looking for a stable evening job with growth potential, we want to hear from you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer complaints and issues while maintaining a professional and empathetic demeanor.
- Process customer transactions and maintain accurate records in our database systems.
- Collaborate with the morning shift team to ensure seamless workflow continuity.
- Upsell products and services to meet departmental targets.
- Assist in training new hires and onboarding processes.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or retail experience is a plus but not mandatory.
- Basic computer literacy and typing skills.
- Strong verbal and written communication abilities.
- Ability to work flexible evening shifts (e.g., 4:00 PM - 12:00 AM).
- Reliable transportation is required.