Job Description
Join our dynamic team as an Evening Customer Service Representative in vibrant San Antonio! This entry-level position offers flexible evening hours perfect for students, parents, or anyone seeking work-life balance. You'll be the friendly voice of our brand, resolving inquiries with professionalism while building valuable customer experience skills. Training provided – no prior experience required!
Responsibilities
- Handle customer inquiries via phone and email during evening shifts (4 PM - 9 PM)
- Process orders, returns, and account modifications accurately
- Maintain detailed customer interaction records in CRM systems
- Collaborate with day team to resolve complex issues
- Uphold company standards for service quality and efficiency
- Identify opportunities to improve customer experience
- Complete daily performance reports and metrics tracking
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency and typing skills
- Strong verbal communication abilities
- Ability to multitask in fast-paced environments
- Reliable transportation for evening shifts
- Positive attitude and problem-solving mindset
- No experience necessary – full training provided