Job Description
Join Capital Connect Services as an Evening Customer Service Specialist and kickstart your career in the heart of Washington DC! We're seeking motivated individuals to provide exceptional support during our peak evening hours. Enjoy flexible scheduling, competitive pay, and comprehensive training. Perfect for students, career changers, or anyone seeking a dynamic part-time opportunity in our nation's capital.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts
- Resolve billing and account issues with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with day team to ensure seamless service continuity
- Meet performance metrics including response time and satisfaction scores
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and problem-solving skills
- Basic computer proficiency with ability to learn CRM systems
- Availability to work evenings (3-5 days/week, 4-6 hour shifts)
- Positive attitude and commitment to customer excellence
- No prior experience required - training provided
- Must be authorized to work in the US