Job Description
Are you searching for a stable entry-level evening job in North Carolina that offers growth opportunities? Apex Logistics & Support is looking for a dedicated Customer Service Associate to join our Raleigh team. We specialize in delivering top-tier client support and are currently expanding our evening shift operations.
In this role, you will be the primary point of contact for our valued clients during our peak hours. We value our team members and offer a supportive work environment where your voice is heard. If you are looking for a part-time evening position that provides a clear career path, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($17.00 - $22.00).
- No weekends required (standard shift is 4:00 PM - 12:00 AM).
- Comprehensive paid training for all entry-level candidates.
- Health and dental benefits available for full-time employees.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently while adhering to company policies.
- Process orders, returns, and exchanges accurately within our CRM database.
- Document customer interactions and update account records with relevant details.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is a plus, but we train motivated entry-level candidates.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed (40+ WPM).
- Reliable internet connection if working remotely (hybrid option available).
- Ability to work flexible evening shifts, including occasional holidays.