Job Description
Join our dynamic team at Baltimore Connect Solutions where we're urgently hiring evening Customer Service Representatives! Enjoy flexible evening shifts (4 PM - 10 PM) while making a real impact in our community. We offer competitive pay, comprehensive training, and a supportive work environment perfect for students or professionals seeking supplemental income. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer calls with exceptional professionalism
- Resolve customer inquiries and complaints efficiently
- Process transactions and maintain accurate records
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and security protocols
- Meet/exceed performance metrics including call quality and resolution rates
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Reliable transportation to our downtown Baltimore location
- Evening/weekend availability mandatory
- Basic computer proficiency with typing 30+ WPM