Job Description
We are urgent hiring for dedicated Evening Customer Service Associates to join our thriving team in Boston, MA. If you are seeking a flexible part-time role that offers a healthy work-life balance and competitive compensation, this is the perfect opportunity for you.
Why Choose This Role?
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on your experience and skills.
- Flexible Schedule: Enjoy your days off by working our convenient evening shifts.
- Professional Growth: Join a supportive team with clear pathways for career advancement.
We value reliability, empathy, and a positive attitude. If you are ready to make an impact in a dynamic environment, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer issues and complaints with patience, professionalism, and efficiency.
- Process orders, returns, and exchanges accurately while maintaining data integrity.
- Document all customer interactions and feedback within the CRM system.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, retail, or call center environments preferred.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Basic computer literacy and proficiency with office software.
- Must be available to work evenings, including weekends and holidays.