Job Description
Join FlexiCare Solutions and transform your evenings into rewarding opportunities! We're seeking dynamic Evening Customer Service Specialists to deliver exceptional experiences while maintaining flexible work-life balance. Perfect for students, parents, or professionals seeking supplemental income without sacrificing daytime commitments.
Why Choose Us? Competitive hourly rates, comprehensive paid training, and a supportive remote work environment. Enjoy the freedom to work from anywhere in Texas while building valuable customer service skills.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with day-shift teams for seamless service continuity
- Meet/exceed quality and productivity targets during evening hours
- Contribute to process improvements for after-hours support
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet workspace
- Available 20-30 hours/week (4-6 evenings, 5:00 PM - 11:00 PM)
- Proficient in Microsoft Office and CRM platforms