Job Description
We are looking for dedicated individuals to join our team as Evening Customer Service Representatives in the heart of Chicago, IL. This is an urgent hiring opportunity for those seeking flexible evening shifts and a chance to make a real impact.
As a key member of our support team, you will be the first point of contact for our valued clientele, ensuring their needs are met with professionalism and speed. If you thrive in a fast-paced environment and are ready to advance your career, apply today.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Flexible evening schedules (3:00 PM - 12:00 AM)
- Opportunity for immediate onboarding
Responsibilities
- Manage high-volume incoming calls and emails during evening shifts.
- Resolve customer inquiries and complaints with patience and accuracy.
- Document all interactions and feedback into the CRM system.
- Collaborate with the day-shift team to ensure seamless service transitions.
- Identify opportunities to upsell products or services based on customer needs.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed (35+ wpm).
- Ability to work independently and handle stressful situations calmly.
- Must be available to work evenings and weekends.