Job Description
Are you a problem-solver with a passion for technology?
Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our growing team in Mesa, Arizona. We offer a dynamic work environment, competitive benefits, and the opportunity to work with cutting-edge technology.
As part of our elite support team, you will play a crucial role in ensuring our clients receive top-tier service and technical excellence. If you are looking for a challenging and rewarding career in the heart of the Valley, we want to hear from you.
Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our growing team in Mesa, Arizona. We offer a dynamic work environment, competitive benefits, and the opportunity to work with cutting-edge technology.
As part of our elite support team, you will play a crucial role in ensuring our clients receive top-tier service and technical excellence. If you are looking for a challenging and rewarding career in the heart of the Valley, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support for hardware and software issues via phone and email.
- Diagnose and troubleshoot complex network problems to ensure minimal downtime.
- Maintain accurate and up-to-date documentation of all support tickets and resolutions.
- Collaborate with the engineering and product teams to escalate and resolve critical bugs.
- Conduct training sessions for new employees on internal tools and processes.
- Monitor system performance and proactively address potential issues.
Qualifications
- Associate or Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years of professional experience in IT support or help desk roles.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Proficiency in using ticketing systems (e.g., Zendesk, ServiceNow).