Job Description
We are seeking a dynamic and detail-oriented Technical Support Specialist to join our thriving team in Minneapolis. At Apex Tech Solutions, we pride ourselves on delivering exceptional service to our clients. This role offers a fantastic opportunity for professionals seeking a stable career with the flexibility of an evening shift schedule.
In this position, you will be the first point of contact for our clients, ensuring their technical issues are resolved efficiently. We value a collaborative environment where your problem-solving skills are recognized and rewarded.
Why Join Us?
- Competitive hourly rate with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Modern office environment in the heart of Minneapolis.
- Clear pathways for career advancement and professional development.
Responsibilities
- Resolve Technical Issues: Diagnose, troubleshoot, and resolve hardware and software problems for clients via phone, email, and remote desktop tools.
- Customer Assistance: Provide clear, step-by-step guidance to non-technical users to ensure they can utilize our systems effectively.
- Ticket Management: Log all support interactions accurately in our ticketing system (Zendesk/ServiceNow) and track issue resolution status.
- System Maintenance: Assist in the deployment of software updates and patch management to maintain system integrity.
- Feedback Loop: Communicate recurring technical issues to the engineering team to help improve our products and services.
Qualifications
- Experience: Minimum of 2 years of experience in a technical support, help desk, or customer service role.
- Education: Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Availability: Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM or 5:00 PM - 1:00 AM).
- Tools: Proficiency with Microsoft Office Suite and remote support tools.