Job Description
Join our innovative team at the Phoenix Metropolitan Library System, where we're redefining community access to knowledge. As a Remote Library Assistant, you'll empower patrons from the comfort of your home while supporting our mission to foster lifelong learning. We offer flexible scheduling, comprehensive benefits, and a collaborative virtual environment where your expertise directly impacts thousands of community members daily.
Responsibilities
- Deliver exceptional virtual reference services via chat, email, and video conferencing
- Curate and maintain digital collections including e-books, research databases, and multimedia resources
- Develop and lead engaging virtual literacy programs for diverse age groups
- Manage online patron accounts, troubleshooting access issues and providing technical support
- Create instructional materials and video tutorials for digital resource navigation
- Collaborate with cross-departmental teams on virtual community outreach initiatives
- Participate in continuous training on emerging library technologies and accessibility tools
Qualifications
- Associate's degree in Library Science, Information Technology, or related field (or equivalent experience)
- Minimum 2 years customer service experience with remote/virtual service delivery
- Proficiency in library management systems (e.g., Sierra, Evergreen) and digital resource platforms
- Exceptional written communication skills with ability to simplify complex information
- Experience with virtual program delivery using platforms like Zoom or Microsoft Teams
- Knowledge of ADA compliance for digital resources and accessible design principles
- Ability to work independently with strong time management and organizational skills
- Bilingual (English/Spanish) certification preferred