Job Description
Are you looking for a flexible schedule while working from home?
Apex Digital Solutions is urgently hiring dedicated Customer Support Specialists to join our remote team in Dallas, Texas. We are looking for self-motivated individuals to handle client inquiries and provide top-tier technical support during our high-volume evening and weekend shifts.
Why Join Our Team?
- 100% Remote Work: Work from anywhere in the US.
- Flexible Scheduling: Choose between Evening or Weekend shifts.
- Competitive Pay: $18 - $25/hour based on experience.
- Professional Growth: Clear career progression within the company.
We value reliability and customer-centricity. If you have a knack for solving problems and enjoy helping others, we want to hear from you.
Responsibilities
- Manage and resolve incoming customer inquiries via email, live chat, and phone support.
- Provide accurate technical solutions and product information to end-users.
- Document all customer interactions and issues in our CRM system.
- Collaborate with the technical team to escalate complex issues.
- Meet and exceed daily performance metrics and service level agreements (SLAs).
- Assist in training new remote support agents.
- Ensure a high level of customer satisfaction during peak evening hours.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer support or technical helpdesk roles.
- Reliable high-speed internet connection and a dedicated workspace.
- Strong written and verbal communication skills.
- Ability to work evenings, nights, and weekends on a rotating schedule.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Problem-solving mindset with a patient and friendly demeanor.