Job Description
Join the TechNova Team as a Remote Customer Support Specialist!
TechNova Solutions is currently seeking a dedicated and detail-oriented individual to join our growing team in a Remote capacity. This is an Immediate Hire position ideal for students or those seeking a flexible work-life balance in the Baltimore, MD area. We offer a competitive hourly rate and a supportive work environment.
As a Remote Support Specialist, you will be the first point of contact for our clients, ensuring they receive top-tier assistance from the comfort of their homes.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat.
- Troubleshoot technical software and hardware issues with patience and expertise.
- Document all customer interactions and resolutions in our CRM system.
- Maintain a positive and professional demeanor while representing our brand.
- Identify opportunities to upsell or cross-sell relevant products and services.
- Stay up-to-date with product knowledge and company policies.
Qualifications
- High School Diploma or GED (Students are welcome to apply).
- Access to a high-speed internet connection and a quiet workspace.
- Excellent verbal and written communication skills.
- Ability to type at least 40 words per minute.
- Basic proficiency in Microsoft Office Suite and web browsers.
- Self-motivated with the ability to work independently.