Job Description
Join Boston Connects' dynamic remote team as a Customer Service Specialist! We're urgently hiring motivated individuals seeking flexible evening schedules (4 PM - 10 PM EST) to deliver exceptional support experiences. This fully remote role offers competitive compensation, comprehensive training, and opportunities for advancement. Perfect for students, parents, or professionals balancing multiple commitments.
Enjoy the freedom to work from anywhere in the US while making a meaningful impact. Our supportive culture values work-life balance and professional growth. Immediate start available for qualified candidates.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining positive brand representation
- Document interactions and update CRM systems accurately
- Collaborate with team members to address complex customer needs
- Meet/exceed performance metrics for response time and resolution
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Proficient with remote collaboration tools (Zoom, Slack, etc.)
- Strong problem-solving abilities under pressure
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Available for 20-30 hours weekly during evening shifts