Job Description
Join Urban Staffing Solutions and enjoy the flexibility of part-time work with weekly pay in the heart of Los Angeles! We're seeking energetic Customer Service Specialists to join our dynamic team. This role offers immediate start, competitive hourly rates, and a supportive work environment perfect for students, parents, or anyone seeking supplemental income. With weekly paychecks and no hidden fees, you'll have financial stability while gaining valuable experience in client relations.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with professionalism
- Process orders and update customer databases accurately
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain detailed case notes
- Meet weekly performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent (college students welcome)
- 6 months+ customer service experience preferred
- Excellent written and verbal communication skills
- Ability to work 20-30 hours weekly (flexible scheduling)
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office and CRM software
- Reliable transportation to our Los Angeles office