Job Description
Phoenix Connect Solutions is urgently hiring Part-Time Customer Service Specialists! Join our dynamic team in the heart of downtown Phoenix and deliver exceptional experiences to our growing client base. This flexible opportunity offers competitive pay, modern work environment, and immediate start date for qualified candidates.
Why Join Us?
• Competitive hourly wage with performance-based incentives
• Flexible scheduling (20-30 hours/week)
• Comprehensive training program
• Opportunity for advancement within the company
• Collaborative, fast-paced team culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics including response times and resolution rates
- Proactively identify process improvements to enhance customer experience
- Attend weekly training sessions to stay updated on products/services
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service or call center experience
- Exceptional communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible hours including evenings and weekends
- Valid Arizona driver's license for occasional off-site meetings
- Pass background check and drug screening