Job Description
Join a Leading Tech Team in Detroit, MI
Apex Digital Solutions is seeking a highly motivated Part-Time Technical Support Specialist to join our growing team. This is an immediate hire opportunity perfect for students or professionals seeking flexible hours. We pride ourselves on delivering top-tier technical assistance and are looking for individuals who are eager to learn and grow.
As a Technical Support Specialist, you will play a crucial role in bridging the gap between our clients and our technology solutions. You will handle a variety of technical inquiries, ensuring our clients have seamless experiences with our products and services.
Responsibilities
- Provide expert technical assistance and troubleshooting for hardware, software, and network connectivity issues.
- Communicate complex technical concepts to non-technical clients in a clear, professional, and patient manner.
- Manage and track customer support tickets via our CRM system to ensure timely resolutions.
- Assist in the setup, configuration, and optimization of client workstations and peripherals.
- Collaborate with senior engineers to identify recurring issues and suggest process improvements.
- Conduct quality assurance checks on resolved tickets to ensure client satisfaction.
- Maintain a deep knowledge base of our product ecosystem to provide accurate information.
Qualifications
- High school diploma or equivalent; college students in IT or related fields are encouraged to apply.
- Basic understanding of operating systems (Windows, macOS) and office productivity software.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to work independently and manage time effectively within a flexible schedule.
- Reliable high-speed internet connection and a quiet home office environment.
- Proven ability to remain calm under pressure and resolve conflicts effectively.
- Willingness to undergo a background check and complete onboarding training.