Job Description
Thriving in the Night: A Premium Remote Opportunity
Are you a self-starter looking for flexibility? Tucson Digital Solutions is seeking a dedicated Evening Part-Time IT Support Specialist to join our elite remote workforce. We value the unique perspective and focus that night shift professionals bring to our operations. Enjoy a quiet work environment, competitive compensation, and the freedom to work from the comfort of your home in Tucson, Arizona.
As a night shift technician, you will be the first line of defense for our client systems, ensuring uptime and resolving technical hurdles while the rest of the world sleeps.
Responsibilities
- Monitor Systems: Perform real-time monitoring of server health, network traffic, and application performance during night hours.
- Ticket Resolution: Prioritize and resolve incoming technical support tickets within established SLA guidelines.
- Security Maintenance: Conduct routine security scans, patch updates, and firewall configuration checks to protect data integrity.
- Hardware Troubleshooting: Diagnose and resolve hardware connectivity and software conflicts for remote users.
- Documentation: Maintain accurate logs of all incidents, resolutions, and system changes in our ticketing system.
- Shift Handover: Provide concise reports and status updates to the day-shift team to ensure seamless continuity.
Qualifications
- Experience: Minimum 1-2 years of experience in IT support or help desk environments.
- Education: Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Availability: Must be available to work evening shifts, typically 6:00 PM to 2:00 AM (MST).
- Communication: Excellent written and verbal communication skills for remote collaboration.
- Technical Proficiency: Strong knowledge of Windows, Linux, networking fundamentals, and remote access tools.
- Reliability: Proven track record of punctuality and the ability to work independently with minimal supervision.