Job Description
We are urgently hiring dedicated professionals for Evening and Weekend shifts in Richmond, Virginia. At Apex Digital Solutions, we value flexibility and work-life balance. If you are looking for a stable career with a modern company that understands the importance of your personal time, we want to hear from you.
Our team provides top-tier technical support to a diverse clientele. In this role, you will be the first point of contact for technical issues, ensuring our clients stay productive and connected. We offer a competitive benefits package, comprehensive training, and a clear path for advancement.
Why Join Us?
- Flexible Evening & Weekend Shifts
- Competitive Pay & Performance Bonuses
- Comprehensive Health Benefits
- Professional Development Opportunities
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues in a timely manner.
- Perform system maintenance, updates, and security patches during off-peak hours.
- Document all technical issues, resolutions, and customer interactions accurately.
- Collaborate with the engineering team to troubleshoot complex network problems.
- Assist in the onboarding process for new hardware and software installations.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- Minimum of 1-2 years of experience in IT support, help desk, or customer service.
- Strong knowledge of Windows and Mac operating systems.
- Ability to work effectively during evenings and weekends.
- Excellent verbal and written communication skills.
- Proven ability to prioritize tasks and manage time efficiently.