Job Description
Are you a tech-savvy problem solver looking for a flexible schedule?
At TechFlow Solutions, we pride ourselves on delivering top-tier technical support to our clients. We are currently seeking a dedicated Part-Time Technical Support Specialist to join our dynamic support team. This role is perfect for individuals seeking a work-life balance with the opportunity to work evenings and weekends.
As a key member of our support team, you will be the first point of contact for technical inquiries, ensuring our clients receive prompt and effective solutions. If you are looking for a role that offers autonomy, competitive pay, and a modern work environment, we want to hear from you.
Responsibilities
- Troubleshoot: Diagnose and resolve hardware, software, and network issues for clients via phone and remote desktop tools.
- Ticket Management: Log, track, and manage customer support tickets in our CRM system with high accuracy.
- Communication: Deliver clear, concise explanations to non-technical users regarding technical concepts and solutions.
- Documentation: Maintain detailed records of incidents, resolutions, and customer feedback.
- Collaboration: Work closely with senior technicians to escalate complex issues and share knowledge.
Qualifications
- Experience: 1+ years of experience in technical support, IT help desk, or customer service.
- Education: Associate degree in Computer Science, IT, or equivalent technical certification.
- Technical Skills: Proficiency in Windows and macOS operating systems; familiarity with networking concepts.
- Availability: Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Soft Skills: Strong problem-solving abilities and excellent verbal communication skills.