Job Description
Are you seeking a flexible evening part-time job in the vibrant tech hub of San Jose, CA? Apex Digital Solutions is looking for a reliable and empathetic Technical Support Specialist to join our night shift team. If you enjoy solving problems and want to work in a dynamic environment with competitive pay, we want to hear from you.
As a key member of our support team, you will be the bridge between our clients and our innovative technology solutions. We offer a hybrid-friendly environment and a culture that values work-life balance.
Responsibilities
- Provide Technical Assistance: Troubleshoot and resolve customer inquiries via chat, email, and phone during evening hours.
- Issue Resolution: Guide users through complex technical setups and software navigation to ensure optimal user experience.
- Documentation: Accurately log all customer interactions and resolutions into our CRM system.
- Team Collaboration: Communicate effectively with day-shift team members to ensure seamless workflow continuity.
- Feedback Loop: Identify common technical issues and relay them to the product development team for improvement.
Qualifications
- Availability: Must be available to work evening shifts, typically between 4:00 PM and 12:00 AM.
- Education: High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Technical Skills: Basic proficiency in Windows, Mac OS, and common office software.
- Experience: 1+ years of customer support or technical helpdesk experience is a plus but not mandatory.