Job Description
Join TechFlow Solutions as a Night Shift Customer Support Specialist and become the backbone of our 24/7 operations. We're seeking empathetic problem-solvers to deliver exceptional remote support to global clients while enjoying Austin's vibrant nightlife. This flexible 20-hour/week role offers competitive compensation, comprehensive training, and the opportunity to work with cutting-edge technology—all while maintaining work-life balance.
Why You'll Love This Role:
- Competitive hourly pay with performance bonuses
- Free parking and transit reimbursement
- Access to our downtown Austin wellness center
- Growth opportunities into full-time or leadership positions
Responsibilities
- Resolve technical inquiries via phone, chat, and email for enterprise clients
- Document interactions and troubleshoot complex issues using CRM systems
- Collaborate with global teams to escalate unresolved cases
- Maintain 95% customer satisfaction score through empathetic communication
- Contribute to process improvements for night shift operations
- Complete quarterly certifications on new technologies
Qualifications
- 1+ years in customer service or technical support
- Experience with ticketing systems (Zendesk/Jira preferred)
- Ability to work independently during overnight hours (8 PM - 4 AM)
- Strong problem-solving skills with attention to detail
- High school diploma or equivalent; technical certification a plus
- Reliable internet connection and quiet home office setup
- Available to work weekends as needed