Job Description
We are urgently hiring a Weekend Technical Support Specialist to join our growing team in Albuquerque, NM. If you are looking for a flexible weekend part-time role that offers competitive pay and valuable experience, this is the perfect opportunity for you.
As a Weekend Support Specialist, you will play a crucial role in maintaining our IT infrastructure and ensuring our clients have seamless access to technology. We value reliability, technical aptitude, and a customer-first mindset.
Key Benefits:
- Flexible Weekend Schedule (Saturday & Sunday)
- Competitive Hourly Rate ($18 - $24/hr)
- Professional Development Opportunities
- Collaborative and Supportive Work Environment
Responsibilities
- Provide technical assistance and troubleshooting for hardware, software, and network issues on weekends.
- Log, track, and manage IT help desk tickets using our ticketing system (Jira/Zendesk).
- Perform routine system maintenance, updates, and security checks during off-peak hours.
- Assist in the setup and configuration of new workstations and peripherals.
- Communicate effectively with team leads regarding system outages and urgent issues.
- Ensure all weekend support activities adhere to company security protocols.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- 1+ years of experience in IT support or technical customer service.
- Basic knowledge of Windows, macOS, and troubleshooting network connectivity.
- Strong problem-solving skills and attention to detail.
- Ability to work independently with minimal supervision during weekend shifts.
- Excellent verbal and written communication skills.