Job Description
Are you a problem-solver with a passion for technology? Columbus Tech Solutions is seeking a dedicated Evening Technical Support Specialist to join our dynamic team. We offer the perfect work-life balance opportunity for those looking to thrive in a flexible environment without sacrificing professional growth.
In this role, you will be the first point of contact for our valued clients, ensuring seamless technical operations during our peak evening hours. You will leverage your expertise to resolve complex issues, enhance user experience, and contribute to a culture of excellence. If you are ready to take your career to the next level while enjoying the freedom of evening shifts, apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools during evening shifts (4:00 PM - 12:00 AM).
- Troubleshoot and resolve hardware, software, and network connectivity issues for internal employees and external clients.
- Manage and prioritize incoming support tickets in our CRM system to ensure timely resolution and high customer satisfaction.
- Document all technical interactions, resolutions, and system configurations in detailed logs.
- Collaborate with the morning support team to hand over unresolved issues and ensure continuity of service.
- Assist in the deployment of software updates and patches during off-peak hours.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- 1-2 years of experience in technical support, IT helpdesk, or customer service.
- Strong understanding of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Must be available to work evenings, weekends, and holidays as required by business needs.
- Self-motivated with a proactive approach to problem-solving and time management.