Job Description
Welcome to Biscayne Bay Dental Group, where we provide exceptional oral healthcare in a warm and professional environment. We are currently seeking a friendly and organized Part-Time Receptionist to join our vibrant team in Miami. If you thrive in a fast-paced setting and love connecting with people, this is the perfect opportunity for you to grow your career while enjoying the sunny vibes of South Florida.
In this role, you will be the first point of contact for our patients, ensuring their experience is seamless from the moment they walk through our doors. We pride ourselves on our patient-centric approach and are looking for someone who shares our passion for community and service.
Responsibilities
- Greet and Welcome Visitors: Provide a warm, professional welcome to patients and visitors, ensuring they feel comfortable and valued immediately.
- Front Desk Operations: Manage incoming calls with a friendly and professional tone, taking accurate messages and routing calls appropriately.
- Scheduling: Coordinate patient appointments using our practice management software, ensuring optimal scheduling flow and minimizing wait times.
- Administrative Support: Handle check-in and check-out processes, including verifying insurance information and collecting co-pays efficiently.
- Documentation: Maintain accurate patient records, update databases, and file necessary paperwork in an organized manner.
- Inventory Management: Assist in managing front desk supplies and inventory levels to ensure the office is always fully stocked.
- Customer Service: Address patient inquiries and concerns promptly and professionally, resolving issues to ensure high patient satisfaction.
Qualifications
- Experience: Previous experience as a receptionist or in a customer service role is preferred.
- Communication Skills: Excellent verbal and written communication skills with a friendly and approachable demeanor.
- Technology Proficiency: Comfortable using computer systems, specifically Microsoft Office Suite and dental practice management software (e.g., Dentrix, Eaglesoft).
- Organization: Strong attention to detail and the ability to multitask effectively in a busy office environment.
- Flexibility: Ability to work a flexible schedule, including weekends and some evenings, to accommodate patient needs.
- Professionalism: High school diploma or equivalent required; some post-secondary education in business or healthcare administration is a plus.
- Language: Bilingual in English and Spanish is a significant advantage for our Miami community.