Job Description
Are you a night owl looking for a rewarding career with a flexible schedule? Apex Digital Solutions is seeking a dedicated Part-Time Customer Support Specialist to join our growing team in Phoenix, AZ. We value work-life balance and offer competitive pay for those who thrive in a night shift environment.
In this role, you will be the first point of contact for our clients, providing exceptional service and resolving technical inquiries. We pride ourselves on a modern, inclusive workplace that adapts to your lifestyle, not the other way around.
Responsibilities
- Manage and respond to incoming customer inquiries via phone, email, and live chat with a focus on empathy and efficiency.
- Troubleshoot and resolve common technical issues and account-related questions.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity and knowledge sharing.
- Identify trends in customer feedback and suggest improvements to our service protocols.
- Adhere to company policies and maintain a high standard of professionalism during all interactions.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Strong verbal and written communication skills with a clear, professional tone.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable high-speed internet connection (required for remote/hybrid options).
- Ability to work independently with minimal supervision.