Job Description
We are seeking a reliable and motivated Part-Time Night Shift Customer Support Specialist to join our dynamic team in London. This role offers a fantastic opportunity to work flexible hours while providing exceptional support to our clients during our peak operational periods.
You will be the first point of contact for our clients, ensuring their queries are resolved efficiently and professionally. We value punctuality, attention to detail, and a positive attitude.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during night shifts.
- Resolve technical issues and provide accurate product information.
- Document all interactions and resolutions in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to all company policies and quality standards.
- Maintain a calm and professional demeanor in a high-volume environment.
Qualifications
- Previous experience in customer service or support roles.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Proficiency with Microsoft Office Suite and CRM software.